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Reactive Maintenance & Care Helpdesk

Our Reactive Maintenance & Care Helpdesk is fully operational again. Further to our recent e-broadcast advising that we recently started a Safe Phased Return to Work Programme to enable us to open a number of our site projects, we are pleased to advise that our Reactive Maintenance & Care Helpdesk is now fully operational and ready to respond to all your reactive maintenance needs including:

  • Reactive Works
  • Planned Preventative Maintenance
  • Quotation and Estimating
  • Minor Project Works
  • Refurbishments
  • Office Churn

Email helpdesk@rugglesandjeffery.co.uk or telephone 01268 572332 and ask for ‘Helpdesk’.

We have safely opened up a number of our sites and are confident that with our ‘Government guidance’ compliant COVID-19 Risk Assessment and procedures our workplaces are ‘COVID-19 Secure in 2020’.

We are now resuming our Reactive Maintenance & Care Services and are again confident that by following our COVID-19 Risk Assessment and procedures that wherever we work, our workplaces will be made ‘COVID-19 Secure in 2020’ and we can work safely for the protection of our employees, client personnel and customers.

As our staff returned to work, they received a copy of, and a comprehensive briefing on, our COVID-19 Risk Assessment to ensure that everyone is clear of what is required of them. During this briefing everyone had the opportunity to ask questions, make suggestions and raise any concerns that they may have had.

During these briefings staff are also being made aware of any additional client specific requirements that must be implemented in addition to our COVID-19 Risk Assessment controls.

If you would like a copy of our COVID-19 Risk Assessment please contact Tony Hannon at tony@rugglesandjeffery.co.uk who will email you the latest version.

Previously Provided Estimates/Quotes

We recognise that many of our clients’ plans for works would have been put on hold due to the lockdown. Our usual policy is for Estimates/Quotes to be valid for 30 days from the date of issue. However, we shall honour all Estimates/Quotes that we have provided since 1st January 2020 and beyond, unless there have been very exceptional increases in material/supplier costs.

We very much hope that you, your family, colleagues and friends all stay safe and well

We are back again to support your business needs and look forward to being of service.


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