Home> Customer Quality and Mission Statement
Our Services Case Studies

Customer Quality and Mission Statement

Mission Statement

Everything that we are and everything that we do shall be encompassed within the spirit of ‘Retaining Customers for Life’.

No single thing that we do is so urgent or important that we cannot take a moment to consider Health and Safety or the Environment

Customer Quality Policy Statement

The Team at Ruggles and Jeffery Ltd regard all of our current and future customers as the supreme asset of our business. We will ensure through our Management System that every customer is served to our highest standard in the supply and delivery of our Construction and Refurbishment Services within the commercial, industrial and residential market sectors.

The strategic aim and goals of the Company is to provide total customer satisfaction in everything we do, and ensure that all of our internal systems, methods and practices are suitable for this purpose. We are all committed to:

  • Compliance to our Mission Statement.
  • Compliance to relevant professional standards and industry best practice
  • Making our business profitable and sustainable.
  • Cost / programme / quality.
  • Providing innovative building and refurbishment solutions to programme, budget and quality.
  • Ensuring the minimum disruption to our clients business and allowing them to conduct ‘business as usual’
  • Promoting team work through trust and respect
  • Develop and train our people and provide them with the skills to meet all of our business challenges
  • Providing a foundation to create a philosophy of business longevity.
  • Establishing business partnerships.
  • Value our people and to provide a safe and continuous employment with the emphasis on Recruit, Train and Retain
  • Maintain our reputation for integrity and business ethics.
  • Measuring and reviewing of our Management System, identifying areas where continual improvement can be realised.

This Policy is fully endorsed by the Senior Management Team and is communicated to the whole of the organisation. All employees at Ruggles & Jeffery Ltd shall take personal ownership and ensure that the business is fully compliant with all aspects of our legal and industry related standard requirements.